Store Policy

We’re committed to making sure your shopping experience is as solid as our gear. Here’s everything you need to know about ordering from us:

1. Shipping

Processing Time: Orders are processed within 2–4 business days.
Shipping Methods: We ship via Canada Post, UPS, or other trusted carriers depending on your location.
Delivery Time: Shipping typically takes 5–10 business days within North America. International orders may take longer.
Tracking: Once your order ships, you’ll receive an email with tracking information.

2. Returns & Exchanges

Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
Return Window: You have 30 days from the delivery date to request a return or exchange.
Non-Returnable Items: Sale items, final clearance products, and gift cards cannot be returned.
Process:
1. Email us at support@backfortybrand.com with your order number and reason for return.
2. We’ll send you instructions for mailing your item back.
3. Once approved, refunds will be issued to your original payment method (minus shipping costs).

3. Damaged or Incorrect Orders

We stand behind our products. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right — no hassle, no long stories.

4. Sizing & Product Info

We do our best to provide accurate sizing charts and product descriptions. If you’re unsure about a fit, reach out before ordering — we’ll help you pick the right size.

5. Order Changes & Cancellations

Orders can be changed or cancelled within 12 hours of purchase. After that, we’ve likely started processing your order and can’t guarantee changes.

6. Contact Us

For any questions about your order or our products:
📧 support@backfortybrand.com
📍 St. Catharines, Ontario, Canada

The Back Forty Brand is about adventure, quality, and no-nonsense service. If you’re happy, we’re happy — and if something’s wrong, we’ll fix it.

Wholesale & Dealer Inquiries

We’re always looking to partner with like-minded retailers who share our passion for quality gear and the lifestyle it represents. If you’ve got a store that caters to folks who live wide open — from the backroads to the waterfront — we’d love to hear from you. The Back Forty Brand offers wholesale opportunities for select dealers who want to bring our rugged-meets-refined apparel into their lineup. Reach out to support@backfortybrand.com with your store details, and let’s talk about putting some grit and style on your shelves.

privacy & Safety Policy

At The Back Forty Brand, your trust matters as much as the gear we make. We’re committed to protecting your personal information and keeping your online shopping experience safe.

Data Collection: We only collect the information needed to process your order, communicate with you, and improve our products and services.
Security: All transactions are processed through secure, encrypted payment gateways. We never store your full payment information on our servers.
Third Parties: We don’t sell, rent, or trade your personal details to anyone — ever. We may share limited information with trusted service providers (like shipping carriers) solely to complete your order.
Cookies: We use cookies to improve site performance, personalize your experience, and understand how visitors interact with our store. You can manage or disable cookies through your browser settings.
Your Rights: You can request access, updates, or deletion of your personal information at any time by contacting privacy@backfortybrand.com.

Your safety and privacy are non-negotiable — because good business is built on trust, and we plan on keeping it that way.